Frequently Asked Questions
Dear Decor Diary,
I like what I see but...
Q. Why should I buy from your store?
A. You can’t buy character but you can collect it. When your house makes you feel like home, your energy is uplifted and your mind is slightly decluttered.
Not convinced? Read Why Us.
Q. Is it safe to put my credit card number into this mysterious website?
A. We will never share your personal information including credit card details or address with anyone else. Your privacy is our priority and we don’t take your trust for granted.
Q. What if the product I bought is broken?
A. We took our time selecting the most quality items but if something arrives broken, it's our bad. Our policy states that you can be eligible for a full refund for orders that take longer than 30 business days to arrive at your listed address.
Q. Why aren't the prices updating for different styles of the same product?
A. We have had a few concerns raised regarding prices not updating when you choose different variants or sizes. We are working closely with our website gurus to resolve this system glitch. Not to worry though - once you add the product to your cart, you'll be able to view the exact price before checking out. Thank you for understanding!
Q. I can’t login into my account.
A. If you’re having trouble accessing your account, please shoot us email us at yourdecordiary@gmail.com or send us a note here.
Q. Where do you deliver?
A. All over Canada! Worldwide as of January 1, 2019!
Q. How much is delivery?
A. 100% free. No hidden fees what-so-ever.
Q. Why does it take so long to deliver?
A. Since we deliver globally and have to deal with local customs to clear your purchase, delivery times can vary. On average, orders take between 1 to 3 weeks. If it has been 4 weeks since your order and you have not received your purchase, please send us the details here.
Q. More questions?
A. No problem. You can find all our contact information as well as an online form to reach us here.